Support

If a conversion fails, the page shows a support reference. Include that reference, the tool name, and what you expected. Do not attach the original file when it might be malware or when you are reporting someone else's content.

Contact

Write to support

This stores a ticket. It does not upload a file. You can still write to the mailbox above.

Copyright notices

A copyright notice should identify the work, the URL or job reference on MyConvert, your contact details, a statement that you believe the use is not authorized, and a statement that the notice is accurate. Send it from the DMCA page or to [email protected]. Illegal content other than copyright goes to the abuse page. A valid notice can lead us to remove the stored file. We do not keep the file after it is purged.

Common questions

Where is the support reference?

It appears in the status line when an upload or conversion fails, and on the finished job. Copy it into the form above.

Can you recover a deleted guest file?

No. Guest files are deleted after the 30 minute download window. Sign in before the window ends if you need the 24 hour member window.

Why was my file rejected?

The type did not match, the file was empty, it was too large, or it looked like an executable. The status line names the reason.